PIRATE STUDIOS HELPDESK

Bookings and Codes 12

• How do I make a booking?
• How do I change a booking?
• How do I cancel a booking?
• Peak and off-peak times and pricing
• Receiving your codes

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Account Help 14

• How do I get verified?
• How do I set up an account?
• I'm having trouble with verification
• How do I reset my password?
• Why do I see a buffering or spinning icon when uploading?

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Payments 8

• What payment methods do you accept?
• Why is my payment failing?
• My payment has failed, but the money has left my account?
• Do you offer discounts?
• How much is a locker per month?

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Recording, Streaming and OpenLIVE 10

• How do I get my OpenLIVE recording?
• How do I book OpenLIVE?
• How do I make my OpenLIVE recording sound good?
• How do I activate live streaming?
• How do I use the OpenLIVE Gingerbread Man dashboard?

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The Pirate Way 8

• House Rules
• Alcohol and drugs policy
• Before you book
• The Pirate Way
• How many people are allowed in the studio?

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Facilities 9

• Do you have WiFi?
• Kitchens, vending machines and toilets
• Do you have car parking?
• How big are the studios?
• Do you have my lost property?

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Equipment Help 52

• Can I hire extra equipment?
• How can I get a spare?
• What should I do if equipment breaks?
• What type of equipment do you have?
• I need to return borrowed equipment

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Lock Troubleshooting 2

• My door code isn't working
• How do I enter my code into the lock?

Studio locations 36

• Berlin - DE
• Berlin - Prenzlauer Berg - DE
• Birmingham - UK
• Bradford - UK
• Brighton - UK

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Pirate Academy Updates 1

• Pirate Academy Courses

COVID-19 3

• COVID-19 | Update for all locations
• Staying safe & number limits
• Contact tracing