PIRATE.COM HELP

Bookings and Codes 11

• How do I make a booking?
• How do I change a booking?
• How do I cancel a booking?
• Peak/off-peak times and pricing
• Receiving your codes

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Account Help 16

• How do I get verified?
• How do I set up an account?
• I'm having trouble with verification
• How do I reset my password?
• Why do I see a buffering or spinning icon when uploading?

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Payments 7

• What payment methods do you accept?
• Why is my payment failing?
• My payment has failed, but the money has left my account?
• Do you offer discounts?
• Refunds

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Facilities 10

• Do you have WiFi?
• Do you have car parking?
• Kitchens, vending machines and toilets
• How big are the studios?
• Do you have my lost property?

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Equipment Help 7

• Can I hire extra equipment?
• How can I get a spare?
• What should I do if equipment breaks?
• What type of equipment do you have?
• I need to return borrowed equipment

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Lock Troubleshooting 2

• My door code isn't working
• How do I enter my code into the lock?

Rehearsal studios 7

• Rehearsal: there's a problem with the drums
• Rehearsal: No sound from the PA?
• Rehearsal: Still no sound? Check cables
• Rehearsal: help with amp faults
• Rehearsal: quick wins

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Recording studios 8

• Recording: before your session
• Recording: frequently asked questions
• Recording: Video | Focusrite // Clarett USB - Focusrite Control
• Recording: Video | Focusrite // Second Generation Scarlett Range
• Rehearsal: No sound from the speakers?

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Podcast studios 9

• Podcast: what do I need to record a podcast?
• Podcast: Connecting the RØDECaster Pro to your mobile
• Podcast: what equipment do the podcast studios have?
• Podcast: connecting the RØDECaster Pro to your laptop
• Podcast: troubleshooting sound

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DJ studios 22

• DJ: quick wins
• DJ: What do I need to bring with me?
• DJ: How do I format a USB drive correctly?
• DJ: Can I use my laptop with the decks?
• DJ: No sound from the speakers

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Dance studios 3

• Dance: what features do the dance studios offer?
• Dance: do you take block bookings for dance studios?
• Dance: how do I use the in-room sound-system?

House rules 6

• House Rules
• Alcohol and drugs policy
• How many people are allowed in the studio?
• How old do you need to be to use the studios?
• What is Community?

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About the company 4

• Do you have any job vacancies or work experience placements?
• The new pirate.com brand
• How do I enquire about a partnership?
• I have a media enquiry

UK & IE studios 28

• Birmingham, Digbeth
• Bradford
• Brighton & Hove
• Bristol, Lawrence Hill
• Cardiff

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US studios 6

• Brooklyn, Division Place (permanently closed)
• Brooklyn, Gowanus
• Los Angeles, Silver Lake
• Los Angeles, West Adams
• New York, Bushwick

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DE studios 3

• Berlin, Prenzlauer Berg
• Berlin, Tempelhof
• Hamburg, Bahrenfeld

Recording, Streaming and OpenLIVE 10

• How do I get my OpenLIVE recording?
• How do I book OpenLIVE?
• OpenLIVE - What do I need to bring with me?
• How do I make my OpenLIVE recording sound good?
• How do I activate live streaming?

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Pirate Academy Updates 1

• Pirate Academy Courses

COVID-19 3

• COVID-19 | Update for all locations
• Staying safe & number limits
• Contact tracing