PIRATE STUDIOS HELPDESK

Bookings and Codes 9

• How do I make a booking?
• How do I move a booking?
• How do I cancel a booking?
• Our pricing explained
• Receiving your codes

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Account Help 6

• How do I get verified?
• How do I set up an account?
• I can't upload a selfie for verification
• How do I reset my password?
• Why do I see a buffering or spinning icon when uploading?

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Payments 6

• What cards do you accept?
• Why is my payment failing?
• My payment has failed, but the money has left my account?
• Do you offer discounts?
• How much is a locker per month?

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Recording, Streaming and OpenLIVE 10

• How do I get my OpenLIVE recording?
• How do I book OpenLIVE?
• How do I make my OpenLIVE recording sound good?
• How do I activate live streaming?
• How do I use the OpenLIVE Gingerbread Man dashboard?

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The Pirate Way 5

• House Rules
• Alcohol and drugs policy
• What should I do if equipment breaks?
• Before you book
• The Pirate Way

Facilities 6

• Do you have WiFi?
• Kitchens, vending machines and toilets
• Do you have car parking?
• How big are the studios?
• Do you have my lost property?

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Equipment Help 43

• Can I hire extra equipment?
• How can I get a spare?
• What type of equipment do you have?
• I need to return borrowed equipment
• There's equipment missing from my studio?

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Lock Troubleshooting 2

• My code isn't working
• How do I enter my code into the lock?

Studio locations 26

• Berlin - DE
• Birmingham - UK
• Bradford - UK
• Brighton - UK
• Bristol - UK

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Pirate Academy 10

• Where can I take a Pirate Academy course?
• When can I book a Pirate Academy course?
• How are the courses and lessons taught?
• What happens after I pay for my Academy booking?
• Do I need any experience to take an Academy course?

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COVID-19 1

• COVID-19 | Update for all locations