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Knowledge base
Account and Booking Help
Bookings and Codes
11
How do I make a booking?
How do I change a booking?
How do I cancel a booking?
Peak/off-peak times and pricing
Receiving your codes
See all 11 articles
Account Help
16
How do I get verified?
How do I set up an account?
I'm having trouble with verification
How do I reset my password?
Why do I see a buffering or spinning icon when uploading?
See all 16 articles
Payments
7
What payment methods do you accept?
Why is my payment failing?
My payment has failed, but the money has left my account?
Do you offer discounts?
Refunds
See all 7 articles
Equipment and Facilities
Facilities
10
Do you have WiFi?
Do you have car parking?
Kitchens, vending machines and toilets
How big are the studios?
Do you have my lost property?
See all 10 articles
Equipment Help
7
Can I hire extra equipment?
How can I get a spare?
What should I do if equipment breaks?
What type of equipment do you have?
I need to return borrowed equipment
See all 7 articles
Lock Troubleshooting
2
My door code isn't working
How do I enter my code into the lock?
Rehearsal studios
7
Rehearsal: there's a problem with the drums
Rehearsal: No sound from the PA?
Rehearsal: Still no sound? Check cables
Rehearsal: help with amp faults
Rehearsal: quick wins
See all 7 articles
Recording studios
8
Recording: before your session
Recording: frequently asked questions
Recording: Video | Focusrite // Clarett USB - Focusrite Control
Recording: Video | Focusrite // Second Generation Scarlett Range
Rehearsal: No sound from the speakers?
See all 8 articles
Podcast studios
9
Podcast: what do I need to record a podcast?
Podcast: Connecting the RØDECaster Pro to your mobile
Podcast: what equipment do the podcast studios have?
Podcast: connecting the RØDECaster Pro to your laptop
Podcast: troubleshooting sound
See all 9 articles
DJ studios
22
DJ: quick wins
DJ: What do I need to bring with me?
DJ: How do I format a USB drive correctly?
DJ: Can I use my laptop with the decks?
DJ: No sound from the speakers
See all 22 articles
Dance studios
3
Dance: what features do the dance studios offer?
Dance: do you take block bookings for dance studios?
Dance: how do I use the in-room sound-system?
About Pirate.com
House rules
6
House Rules
Alcohol and drugs policy
How many people are allowed in the studio?
How old do you need to be to use the studios?
What is Community?
See all 6 articles
About the company
4
Do you have any job vacancies or work experience placements?
The new pirate.com brand
How do I enquire about a partnership?
I have a media enquiry
Locations
UK & IE studios
28
Birmingham, Digbeth
Bradford
Brighton & Hove
Bristol, Lawrence Hill
Cardiff
See all 28 articles
US studios
6
Brooklyn, Division Place (permanently closed)
Brooklyn, Gowanus
Los Angeles, Silver Lake
Los Angeles, West Adams
New York, Bushwick
See all 6 articles
DE studios
3
Berlin, Prenzlauer Berg
Berlin, Tempelhof
Hamburg, Bahrenfeld
Recording, Streaming & OpenLIVE
Recording, Streaming and OpenLIVE
10
How do I get my OpenLIVE recording?
How do I book OpenLIVE?
OpenLIVE - What do I need to bring with me?
How do I make my OpenLIVE recording sound good?
How do I activate live streaming?
See all 10 articles
Pirate Academy
Pirate Academy Updates
1
Pirate Academy Courses
Updates
COVID-19
3
COVID-19 | Update for all locations
Staying safe & number limits
Contact tracing