My payment has failed, but the money has left my account?

Modified on: Sun, 2 May, 2021 at 3:00 PM


When you enter your payment details, you will see a nice green tick on the Stripe screen. This tick does not mean your transaction has been authorised, but that you have entered your name, an address, the 16 digit card number, expiry date and CVV correctly.


Our system then contacts your bank to process the transaction.  Your bank then releases the funds into a 'pending state', waiting for collection.


If your payment has failed due to an address error you may still see it appear as on your banking in a pending state. We will not collect the funds and they will return to your account within 24 hours, when your bank realises the funds will not be retrieved.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Send us an email Chat with us Message on WhatsApp Visit Community