How do I enter my code into the lock?

Modified on: Mon, 22 Nov, 2021 at 3:27 PM

Slow and gentle! Our locks can be a little sensitive so input your code in slowly and as detailed on your booking — such as * 1 2 3 4 5 6.

Top Tips:

- Listen for a single *beep* for each button you press as any double *beeps* would suggest you may be pressing too hard.
- If the code is going blue after you enter it but the door is not unlocking; try lifting the handle up as high as it will go and giving a bit of a shake before entering the code again. Then open the door firmly. 

- Use # to reset the lock after numerous failed attempts, then try again.

Replacement codes

You may sometimes be sent a four-digit code as a replacement for your booking, such as 1 2 3 4.  As above, push the buttons slowly and in this case, with no * (star). If you're having trouble with the lock or code, please contact us and we'll help get you in as soon as possible.

Door code not working?
Sometimes it happens — we want to get you into the studio as soon as possible. Please contact us via live chat straight away, so we can get you in.

Did this answer your question?
If not, you can send us a message and receive a response by email. 
Or, you can live chat with us by hitting the chat bubble at the bottom right of your screen. We're around 24/7.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.
Send us an email Chat with us Message on WhatsApp Visit Community