Slow and gentle! Our locks can be a little sensitive so input your code in slowly and as detailed on your booking — such as * 1 2 3 4 5 6.

Replacement codes

You may sometimes be sent a four-digit code as a replacement for your booking, such as 1 2 3 4.  As above, push the buttons slowly and in this case, with no * (star). If you're having trouble with the lock or code, please contact us and we'll help get you in as soon as possible.

Does this answer your question? If not, then contact our customer service.