Lost property

Modified on: Tue, 16 Nov, 2021 at 1:01 PM

Asking about a lost item?

If our cleaners find anything they would place it in lost property. Unfortunately, we don't have direct contact with the cleaners and we are unable to check CCTV to look for things. The simplest way for you to find your items is to head back to the studios to take a look at our lost property cupboard/closet.

If you would like to report a high value item (phone, laptop, wallet etc) please use this form. Please note, due to the volume of enquiries we will only be in touch if we find something.

Collecting a lost item?

If you are collecting an item of lost property, or want to look in our lost property cupboard/closet to find your item, please contact us on the Live Chat as you arrive at the studio so we can give you entry codes. Be sure to have your past booking information and email address ready to share.

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If not, then contact our customer service team.
Or, you can live chat with us by hitting the chat bubble at the bottom right of your screen. We're around 24/7.

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