My session was cancelled but I have not received a refund 

If your session has been cancelled by yourself or by Pirate Studios, the funds are automatically credited back to your Pirate account to be used against another booking. If you'd like the funds returned to your card please use the Speak to an agent option below. 

I requested a refund back to my card but have not yet received it

If we have refunded an amount back to your card, it can take between 5 and 10 business days to show in your available balance. If you have been waiting longer than 10 business days, please use the Speak to an agent option below.

Good to know 

  • We are only able to refund payments back to the original card used to make the booking
  • Any credits issued as a goodwill gesture are non-transferrable and cannot be refunded to your payment card.

(If you are viewing this guidance on Live Chat you can speak to an agent from the options below. If the Speak to an agent option is not available, please click Yes and the option will appear)