Modified on: Thu, 27 May, 2021 at 11:30 AM

My session was cancelled but I have not received a refund 

If your session has been cancelled by yourself or by PIRATE.COM, the funds are automatically credited back to your Pirate account to be used against another booking.

Unfortunately, if your session has been cancelled due to anti-social behaviour or breaking our house rules, we will be unable to refund your credit. 

I want to request that my credit is refunded to my payment card

If you would like to request that the credit on your PIRATE.COM account is refunded back to your payment card please fill in THIS FORM for the UK, IE, and US, or THIS FORM for DE

Please note: if you wish to cancel a booking that is less than 12 hours away, we will only be able to reimburse your booking fee as studio credit.

I requested a refund back to my card but have not yet received it

If we have refunded an amount back to your card, it can take between five and ten business days to show in your available balance. If you have been waiting longer than 10 business days, please email us at

Good to know 

  • We are only able to refund payments back to the original card used to make the booking
  • Any credits issued as a goodwill gesture are non-transferrable and cannot be refunded to your payment card
  • Promotional credit cannot be refunded to your payment card

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