My session was cancelled but I have not received a refund 

If your session has been cancelled by yourself or by Pirate Studios, the funds are automatically credited back to your Pirate account to be used against another booking. If you'd like the funds returned to your card please email us at

I requested a refund back to my card but have not yet received it

If we have refunded an amount back to your card, it can take between 5 and 10 business days to show in your available balance. If you have been waiting longer than 10 business days, please email us at

Good to know 

  • We are only able to refund payments back to the original card used to make the booking
  • Any credits issued as a goodwill gesture are non-transferrable and cannot be refunded to your payment card
  • Promotional credit cannot be refunded to your payment card