99% of problems with equipment in the production studios can be resolved by downloading Focusrite Control and resetting the interface to its factory defaults (this process doesn't usually take longer than five minutes to complete).
Download and install the Focusrite Control software and then restart your computer. Once installed open the software and go to file and then restore factory defaults (it also sometimes helps to go to presets and select system playback)
If you open Focusrite Control and it shows No Hardware Detected please read this guide.
If you're still having issues after following the above steps please hit us up on Live Chat straight away, so we can help you out.