Bookings and Codes

How do I make a booking?
You can make a booking or check availability by selecting Book Now from the main website, or Book a room from your account page. Please choose your preferre...
Wed, 23 Sep, 2020 at 12:49 PM
How do I change a booking?
Is your booking is more than 12 hours away? If you need to move a booking and the booking is more than 12 hours away, you can simply do this by logging i...
Tue, 18 Aug, 2020 at 9:04 PM
How do I cancel a booking?
If your booking is more than 12 hours away, you can easily cancel your booking in your account by going to 'My Bookings' and clicking on the relev...
Mon, 4 May, 2020 at 3:11 PM
Peak/off-peak times and pricing
We charge higher prices at the busiest times of the day — and give you the opportunity to save when it’s a bit quieter. You can find all availability and p...
Sun, 18 Oct, 2020 at 7:49 PM
Receiving your codes
Once your session is confirmed, you will receive your codes on email and they will be displayed within the booking in your Pirate account. They look like th...
Sun, 18 Oct, 2020 at 7:57 PM
My codes say 'pending' in my account or I haven't received them
If you're awaiting verification, or we have a maintenance block out on the room, you will receive your codes once you are verified or the room block is...
Sun, 18 Oct, 2020 at 7:59 PM
How do I fix a booking error?
If your booking is more than 12 hours away  Made a mistake, and need to change the booking? Simply log into your account, select My bookings and cancel the...
Sun, 18 Oct, 2020 at 8:13 PM
Why can't I book?
There can be a number of reasons preventing you from making a booking. Please visit us on Live Chat so that we can help troubleshoot the issue.
Wed, 30 Sep, 2020 at 7:24 PM
What are your opening hours?
The majority of our studios are open 24/7, however, some of our sites have curfews in place to allow us to be good neighbours where the studios are located ...
Sun, 18 Oct, 2020 at 8:15 PM
I haven't received my studio credit
Studio credit vouchers are sent digitally via email, if you have purchased one but not received the email please check any spam folders or filtered inboxes....
Sun, 18 Oct, 2020 at 8:14 PM