What payment methods do you accept?
All payments need to be made online with a bank card when going through the booking process from your account.  We accept: All major debit/credit cards,...
Mon, 1 Jun, 2020 at 12:17 PM
Why is my payment failing?
There can be numerous reasons why your payment is failing.  As long as you have sufficient funds in your bank account or on your credit card balance, it sho...
Fri, 17 Apr, 2020 at 11:25 AM
My payment has failed, but the money has left my account?
When you enter your payment details, you will see a nice green tick on the Stripe screen. This tick does not mean your transaction has been authorised, but ...
Tue, 22 May, 2018 at 11:45 AM
Do you offer discounts?
We can offer discounts to schools, colleges and universities. Please contact us to find out more.
Tue, 2 Jun, 2020 at 3:00 PM
My session was cancelled but I have not received a refund  If your session has been cancelled by yourself or by Pirate Studios, the funds are automatically...
Tue, 15 Dec, 2020 at 7:57 AM
Can I purchase a gift card?
Yes! we have gift cards available in a range of denominations, these can be purchased here and redeemed as studio credit on any Pirate account with a code t...
Mon, 7 Sep, 2020 at 12:24 PM
I'm trying to use a discount voucher but my credit is being used when making a booking
Unfortunately, credit is used as a default payment method regardless of any discount codes applied. If you have already made your booking and your credit ba...
Tue, 17 Nov, 2020 at 3:16 PM