Account Help

How do I get verified?
Digital verification is required for all customers who use our DJ and Production rooms. You only ever need to do it once. NOTE: The better the quality o...
Wed, 27 May, 2020 at 3:18 PM
How do I set up an account?
It takes less than two minutes to get started. Visit the account creation page. Enter your details in each box.  If you have a referral code from another...
Fri, 29 May, 2020 at 4:10 PM
I'm having trouble with verification
Sometimes attempting to make a booking while verifying your account can cause issues, please try the following: 1. Close all Pirate tabs you may have op...
Fri, 12 Jun, 2020 at 1:28 PM
How do I reset my password?
Resetting your password is fast and easy: Visit the reset password page Enter the email address associated with your Pirate.com account here Select &#...
Thu, 14 May, 2020 at 9:25 AM
Why do I see a buffering or spinning icon when uploading?
Close down your browser, clear your history, cache and cookies.   Log back into your Pirate account, select my bookings and choose verify.  Make sur...
Wed, 17 Jun, 2020 at 1:24 PM
How do I delete my account?
If you'd like to permanently delete your account you can do so by logging into your account, visit my account details and scroll to the bottom of the p...
Thu, 28 May, 2020 at 2:23 PM
Where do I enter a promotional code?
Existing customers If you have been given a promotional code, sign in to your account, go to 'my promotions' and enter the code to redeem it BEFOR...
Sun, 14 Jun, 2020 at 2:06 PM
How do I verify or update my phone number?
When you set up an account you will receive a telephone verification text that will prompt you to verify your number with a code. If you ned to update the m...
Thu, 4 Jun, 2020 at 5:10 PM
Why do I need to verify with my ID?
If you are booking a Production or DJ studio for the first time or you are using a limited discount code we will require ID verification on your account.  ...
Fri, 12 Jun, 2020 at 1:55 PM
I'm trying to sign up but my details are in use?
If you are trying to create an account but it says your email address or phone number are already in use this would indicate that you already have or have p...
Sat, 13 Jun, 2020 at 4:36 PM