Why has my credit disappeared off my Pirate account? How long does credit last for? Why has my credit disappeared off my Pirate account? How long does credit last for?

Why has my credit disappeared off my Pirate account? How long does credit last for?

In all areas:

  • Credit from marketing campaigns can be expired at any time at our discretion.
  • If credit disappeared off your account it may have expired, as credit only lasts 3 months. Specifically, please note that credit will automatically expire and it will be removed from your Pirate account unless:
    • you have placed a booking in the last 90 days
    • you have cancelled a booking in the last 90 days
    • you have redeemed a voucher in the last 90 days
    • you have referred someone in the last 90 days

 

Also, In the UK:

If you are a UK customer, gift vouchers can only be redeemed within a 3 month period from the moment they are received via email. After this period, the voucher cannot be claimed anymore. Once the credit is redeemed and added to a Pirate account, it will follow all credit rules mentioned for all areas, expiring after 3 months of inactivity.

 

In EU and the US:

If you are a EU or US customer, gift vouchers do not expire - it means you can redeem it at any time. However, once redeemed, it will follow all credit rules mentioned for all areas, expiring after 3 months of inactivity.

 

Do you need more help with this?

  • You can contact us via WhatsApp or via Live chat, just tap the chat icon to connect. 
  • Our support team is available 24/7.