I'm having trouble with ID verification I'm having trouble with ID verification

I'm having trouble with ID verification

The following tips may help you prepare your documents for successful resubmission:

  • The name on your account must match the name on your documents. For example, don't use your artist name, or a short version of your name on your account (Jamie shortened to Jay, Bill instead of William).
  • We do not accept uploaded pictures from Facebook, Instagram, Snapchat or anywhere else. Please take a selfie from the time of verification or it will be rejected.
  • ID must be a new photo, i.e. no scanned passports or cropped photos.
  • Is your ID within date? Sorry, we can't accept expired identity documents.
  • Are you over 16 years old? Unfortunately, we can't allow under-16s to hold accounts with us.
  • When you take a selfie, please follow passport rules; that means no hats, sunglasses, or anyone else in the picture.
  • Keep your facial expressions blank so our system can work as quickly as possible.

Do you need more help with this?