![I'm having trouble with ID verification]({"bg": "//theme.zdassets.com/theme_assets/11561082/0c78afa8f703a121d34a3e866ba077d0978498d1.jpeg"})
![I'm having trouble with ID verification]({"bg": "//theme.zdassets.com/theme_assets/11561082/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
The following tips may help you prepare your documents for successful resubmission:
- The name on your account must match the name on your documents. For example, don't use your artist name, or a short version of your name on your account (Jamie shortened to Jay, Bill instead of William).
- We do not accept uploaded pictures from Facebook, Instagram, Snapchat or anywhere else. Please take a selfie from the time of verification or it will be rejected.
- ID must be a new photo, i.e. no scanned passports, cropped photos or pictures on a screen.
- Is your ID within date? Sorry, we can't accept expired identity documents.
- Are you over 16 years old? Unfortunately, we can't allow under-16s to hold accounts with us.
- When you take a selfie, please follow passport rules; that means no hats, sunglasses, or anyone else in the picture.
- Keep your facial expressions blank so our system can work as quickly as possible.
Do you need more help with this?
- You can send us a WhatsApp message or head to support.pirate.com and tap the chat icon to connect.
- If you're in the USA you can also send us an SMS at +1 (866) 606-0065.
- Our support team is available 24/7.