How do I change or cancel a booking? How do I change or cancel a booking?

How do I change or cancel a booking?

Cancel a booking

You can cancel your booking at any time up until 4 hours before your session. If you cancel within 4 hours of your session starting, there is no refund available. Any payment returns to your Pirate account on cancellations 4 hours more more before your session starts will appear as credit straight away, so you can rebook whenever you'd like. 

To cancel:

  • Log into your account
  • Visit My Bookings
  • Select the booking
  • Scroll down to the bottom and tap the "Cancel My Booking" button
  • Upon confirmation, your booking will be cancelled. Your refunded credits will appear in your account shortly

Change a booking

To change a booking, first, you'll need to cancel your existing session, and use the refunded credit to book a new session. There's no fee for this, but you may need to pay any difference in price. 

Our cancellation policy

  • You won’t be able to get a credit refund If you need to cancel your booking less than 4 hours before your session is due to start.
  • We’ll still be offering credit refunds for cancellations made 4 hours or more before your sessions starts.
  • We’ve also added a 1-hour booking cancellation grace period – this means if you want to cancel a session within one hour of booking it, you’ll get a full credit refund (unless it’s within 1 hour of when your booking is due to start). We know it’s easy to make mistakes when you’re organising your session so we hope this change helps.
  • Cash refunds are available on cancellations 48 hours or more before your sessions is due to begin. Head here for to fill out the refund form. 

Do you need more help with this?

  • You can contact us via WhatsApp or via Live chat, just tap the chat icon to connect. 
  • Our support team is available 24/7.