![I'm having trouble with the air-conditioning or heating]({"bg": "//theme.zdassets.com/theme_assets/11561082/0c78afa8f703a121d34a3e866ba077d0978498d1.jpeg"})
![I'm having trouble with the air-conditioning or heating]({"bg": "//theme.zdassets.com/theme_assets/11561082/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
The red timer light is flashing
Stick a pin into the 'timer reset' at the bottom of the remote.
The remote is not responding
The batteries may have died. You should be able to switch the unit on at the wall. If this fails you can always reach the team via live chat at support.pirate.com.
The remote is missing
Please contact us and a member of the support team will help you out.
Do you need more help with this?
- You can send us a WhatsApp message or head to support.pirate.com and tap the chat icon to connect.
- If you're in the USA you can also send us an SMS at +1 (866) 606-0065.
- Our support team is available 24/7.