Emergencies
What to do, and who to contact
🚨 On-site emergencies
For any on-site emergencies (fire, medical emergencies, etc.), call the emergency services in your country immediately before getting in touch with us.
Not sure if something counts as an emergency? Things like being unable to open a door, equipment issues, or booking questions aren't emergencies — for these, please reach out through our normal support channels (WhatsApp or live chat) instead of the emergency line below.
📞 Reporting an emergency to our support centre
- United Kingdom: +44 333 241 9598
- United States: +1 844 274 7283
- Germany: +49 800 181 2317
- Ireland: 1800 851 882
We're available by phone 24/7.
Did this answer your question?
If not, you can send us a message via WhatsApp, or head to support.pirate.com and tap the chat icon to connect. We're around 24/7.