How do I cancel, change or reschedule a booking?

❌ Cancel a booking

You can cancel your booking at any time up until 4 hours before your session. If you cancel within 4 hours of your session starting, there's no refund available. Any payment on cancellations 4 hours or more before your session starts will appear as credit in your account straight away, so you can rebook whenever you'd like.

1. Log into your account.
2. Visit My Bookings.
3. Click on the relevant booking ID.
4. On the right-hand side, there's an orange Cancel button.
5. Upon confirmation, your booking will be cancelled. Your refunded credit will appear in your account immediately.

🔄 Rescheduling a booking

You can reschedule a booking up until 4 hours before the start time.

1. Log into your account.
2. Go to My Bookings.
3. Click on the relevant booking ID.
4. Tap the orange Reschedule button.

You'll be asked the reason for rescheduling. You can then choose a new date and/or time, as long as these rules are applied:

• The time slot falls into an equal price value (peak/off-peak).
• The studio type is the same — you won't be able to upgrade from a Standard studio to a Pro, or from a DJ room to a recording room.
• The location and duration of the session is the same.

Once confirmed, you'll receive a new confirmation email. If your original studio isn't available, another studio of equal tier will be automatically allocated.

Should you accidentally book the wrong studio type, please cancel and rebook the session using the steps above.

📋 Our cancellation policy

• You won't be able to get a credit refund if you need to cancel your booking less than 4 hours before your session is due to start.
• We'll still offer credit refunds for cancellations made 4 hours or more before your session starts.
• 1-hour booking cancellation grace period: you can cancel a reservation within one hour of making it and receive a full credit refund — unless the reservation is scheduled to start within the next two hours.
• Cash refunds are available on cancellations 48 hours or more before your session is due to begin. Head here to fill out the refund form.