Account Suspensions, Appeals, and CCTV
How we handle rule breaches and keep studios safe
📩 How we get in touch
- We may reach out with a friendly warning text during your session if you forget to close your door, or your drinks are too close to the decks.
- After your session, we'll reach out via email if there have been any breaches of House Rules or our Terms and Conditions.
⚠️ Account suspensions
- We have a new account suspension procedure in place. Everybody is given a second chance — except in cases of fraud, violence, theft, criminal damage, or threatening behaviour towards staff or other customers.
- If any of our House Rules are breached, customers are placed onto a watchlist. If any further offences occur, your account may become permanently suspended.
📝 Appeals
- You can appeal a fine within 14 days if you feel there's been a mistake, by emailing security@pirate.com.
- Full suspensions cannot be appealed.
📹 CCTV
- CCTV is there primarily to protect customers and our equipment. It's monitored 24 hours a day by our control room.
- Please don't touch any CCTV or smoke detection devices — they're there for your protection, and tampering will incur a fine.