Using Your Door Codes
Building access and studio access codes
When you book a session at Pirate, you'll be given two codes — one to access the building, and another to access your studio. This video shows you how to key in the code.
🔑 Door code not working?
Sometimes your code might not work — don't worry, this is very rare. Try the following instead:
- Give the handle a proper shake.
- Remember: press * first for a 6-digit code. No * for a 4-digit code.
- Hold the handle upright, then, while holding it, quickly key in the code (don't hold-press keys) — you'll only hear 1 beep per digit.
- Once it flashes blue, pull down the handle firmly and push the door strongly.
⚠️ Entered the code wrong too many times?
If the code is entered incorrectly too many times, you'll hear one long beep, and no buttons will make noise or light up when you try again. This just means the lock is resetting — wait a minute before trying again.
Still stuck? Contact our Artist Support Team, available 24/7.