Artboard 1 copy 4_1.png

Our Site Managers do their best to make sure any faulty or broken equipment is replaced, but sometimes faults are missed or things are broken by the person using the room before you. 

If you notice an equipment fault or something isn’t working as it should, try to contact us as soon as you notice an issue (or within the first 20 minutes of your session) so that we’ve got enough time to help. 

Step 1: Contact our Customer experience team – they’re available 24/7 on Whatsapp (+447446669061) or live chat. Visit this page for all of our contacts. 

Step 2: Send a photo or video of the issue you’re experiencing to speed up the process of getting things fixed. 

Step 3: Our CX team will talk you through how to fix the issue and they’ll move you into a new studio if there is no other solution. Remember we will always help you recover or compensate any (and only) time spent troubleshooting together on Whatsapp/live chat.

Artboard 1 copy 4.png