Payments and Payment Issues
Accepted payment methods, failed payments, and saved cards
💳 Accepted Payment methods
All payments need to be made online with a bank card when going through the booking process from your account.
We accept: All major debit/credit cards, and Link Payments in Germany only.
We do not accept: PayPal, bank transfers, Discover (US), or pre-paid Visa or Mastercard at selected sites.
Please note, we're self-service studios, so we have no facility to accept cash or card payments on site. All bookings must be made online.
⚠️ My booking didn't confirm — did my payment fail?
If you've attempted to make a booking but didn't get any confirmation that it succeeded, it's likely your payment has failed. You may still see this payment in your pending payments for up to 24 hours.
The most common reason for a payment failing is an incorrect billing address postcode/zip code — this needs to be entered exactly as it's registered with your bank in order to pass our postcode checks.
When a payment attempt is made, your bank releases the funds into a pending state ready to be collected by us. If the payment fails, we won't collect the funds, and they'll return to your account within 24 hours, once your bank realises they won't be retrieved.
Why does my payment keep failing?
There can be numerous reasons why your payment is failing. As long as you have sufficient funds in your bank account or credit card balance, it should all work fine — but if you spell the address or postcode wrong, this can fail the payment.
Note
- Please ensure you enter the name, address, and postcode exactly as they're registered to the card.
- Your bank may have placed a block on your card for payments to us — give them a quick call and they can lift it.
🔒 Can I delete a saved card?
Unfortunately, for security purposes, we're not able to delete saved cards or payment information. The only way to do this is by deleting your Pirate account.