Why has my credit disappeared off my Pirate account? How long does credit last for?
In all areas: Credit from marketing campaigns can be expired at any tim...
Can I get an invoice for my booking?
UK, IRE and USA: If you are based in any of these locations then your bo...
What are your refund policies?
Policy Overview: You can cancel a booking with a full credit refund up ...
How do I delete my credit card or payment information?
If you want to delete your stored payment method from your PIRATE.COM ac...
My payment has failed, but the money has left my account?
If you have attempted to make a booking but did not get any confirmation...
Why is my payment failing?
There can be numerous reasons why your payment is failing.  As long as y...
Discounts and promotional codes
Promo codes At PIRATE.COM, we run periodic promotions and sales. You ca...
Peak/off-peak times and pricing
We charge higher prices at the busiest times of the day — and allow you ...
Can I purchase a gift card or voucher?
IMPORTANT: Please note that credit will automatically expire and it will...
What payment methods do you accept?
All payments need to be made online with a bank card when going through ...